Availability, Service Area and Back Up Pet Sitters - We have caring, responsible, qualified pet care providers who have good availability for pet sitting appointments. We service most of the St. John's and parts of Duval County areas,  and if your primary pet sitter is booked up, sick, or out of town, we will provide a back up sitter to care for your pets. We will never cancel a confirmed pet sitting assignment last minute and leave you in a bind.

Personalized Service - We assign one pet sitter to your household so that you and your pets can establish and maintain a personal relationship with your pet sitter.  Exceptions may be made if you require pet sitting 4 + times per day (then we may need to split the pet sitting between two sitters), or if you need pet sitting at a very specific time of day when your primary sitter is unavailable. Most pet sitters will give you their cell phone numbers so that you may call to check on your pet while you are away.

Pet Care Reports - When you arrive home from your trip, there will be a pet care report on your counter from your pet sitter detailing how your pets were while you were away.  It will have a handwritten note about what and how your pet(s) did with their pet sitter.

Liability and Bonding Insurance - All of our pet sitters are covered under a comprehensive pet sitter's insurance policy in the case of negligence on their part for anything in their care, custody and control including everything in your home and pets.  They are also covered under a bonding policy in case of theft, however, we have never made a claim on our policy.

Thorough Employment Screening - All of our pet sitters go through a thorough interview process which includes a personal interview, an background reference check.  In addition, all pet sitters sign a thorough Independent Contractor's agreement, outlining rules and expectations of the company.

Business Office Hours - We maintain office hours when we are available to answer phones personally. It is the nature of the pet sitting business to have staff out caring for pets throughout the day so we are not usually in the office all day every day. If we are out of the office, we check voice messages frequently.

Early and Late Appointments - We generally do our pet sitting visits no earlier than 6:00 a.m. and no later than 10:00 - 11:00 p.m. If you have a request for an earlier or later appointment, there may be a small fee to accommodate your request. Very late and very early appointments can pose a safety threat to our sitters.

Aggressive Dogs - If you are not completely sure that your dog will allow a pet sitter into your home while you are not there, then we cannot accept the pet sitting assignment. Entering your home while you are away is a condition of our pet sitting service. Attempting to care for a potentially aggressive dog puts the pet sitter at risk and does not allow us to fulfill our promise to you to care for your pets and home.  If you do not realize that your dog would be aggressive (growl, bearing teeth, nip at pet sitters while attempting to put on a leash, etc.) and we have already begun pet sitting, then we will do our best to finish our assignment as agreed.  If we are unable to provide normal pet sitting duties due to your pets aggressiveness (walk your dog, get him/her outside to go potty), then regular fees and/or additional fees will apply, and we reserve the right to cancel the remainder of the assignment. We cannot provide pet sitting if the dog's aggressiveness prohibits us from performing our regular duties. Further, you may be responsible for your pet sitter's medical fees should your dog bite or injure the sitter.

Travel Days - It is rarely a problem for us to continue pet sitting should you be delayed on your trip and not be able to return home as expected.  Regular rates for the extra visits will apply. Please contact the office not the pet sitter. We are not responsible for arrangements made directly with the pet sitter.

Pet Sitters - Every effort is made to assign one pet sitter to each client's home.  However, a back-up sitter will be sent to your home should your sitter become ill, have an emergency, be on vacation, have scheduling problems or no longer work for the company. The back-up sitter will be in touch, if possible, with your regular sitter and will have access to all of the client information in your file.

Hurricane Contingency Plan - We should always have your contact information on file for every trip that you take so that we can get in touch with you in case of an emergency.  During a hurricane, we will also need to have a local contact who can take in your pets if you cannot get home to care for them yourself.  We can assist in getting your pets to your local contact.  But, we will be unable to evacuate all of our clients pets.  During a time of such emergency, our pet sitters will naturally be concerned about their own family and pets, as well as all of our clients pets.  If you choose not to return for your pets, and we must travel to your home during a hurricane to care for your pets, we reserve the right to adjust your scheduled visits accordingly (i.e. caring for your pets twice a day instead of three times a day).

Appointment Times - We will make every effort to follow your pets routine and visit your home at your requested times.  However, we cannot promise to be there at an exact time each day, we prefer to have a timeframe that is acceptable to you and your pets, during which we can promise to visit your home.

Reservations - Please make sure that you call, email or schedule online for reservations or cancellations.  You may call the pet sitter to check in with your pets  However, please do not schedule new pet sitting services or cancel appointments with the pet sitters. This has led to miscommunications about visits and clients being charged for appointments that have been cancelled.

Cancellations - If you need to cancel pet sitting appointments, please give us 24 hours notice. There may be a $10.00 cancellation fee for appointments cancelled without adequate notice

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Please allow at least a few days' notice, if possible, to schedule pet sitting or a new client consultation.  There may be a $10.00 last minute reservation fee for appointments made with less than two days notice.

We require payment at the start of each pet sitting reservation.  A credit card is required to make a pet sitting reservation.  If you do not wish to pay by credit card, then you may either arrange for online banking to mail a check to our office prior to leaving town, or leave a check at your home and we will not charge your card. We must receive your check before your pet sitting assignment ends or your credit card will be charged for the service.